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Applicability

Applicability

This User Agreement, together with the Terms of Service (collectively, the "Agreement"), governs the use of the products and services provided by Move Wanderlust (MWL) ("we", "us", or "our").

By using our services or purchasing our products through any of our sales channels, including but not limited to our website, mobile applications, salespersons, offices, call centers, branch offices, franchisees, and agents (collectively, "Sales Channels"), you ("User") agree to be bound by this Agreement. Our website and mobile applications are collectively referred to as the "Website".

The terms "User" and "MWL" may be individually referred to as a "Party" and collectively referred to as the "Parties" in this Agreement.

The "Terms of Service" available on our Website specify the terms and conditions applicable to each of our services and products. Users should carefully review the relevant Terms of Service applicable to their booking or purchase, as they are binding on the User.

If you have any questions or concerns about this Agreement or our services, please don't hesitate to contact us. We are always available to help you with your travel needs. Thank you for choosing Move Wanderlust.

Eligibility to Use

Eligibility to Use

To use the services of Move Wanderlust (MWL), the User must be at least 18 years of age and must possess the legal authority to enter into an agreement and become a User. If you are a minor or are below the age of 18 years, you shall not register as a User of the Website and shall not transact on or use the Website.

If a minor wishes to use or transact on the Website, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parents). We reserve the right to terminate your membership and/or block access to the Website if it is discovered that you are a minor or incompetent to contract according to the law, or if any information pertaining to your age entered at the time of creating an account is false.

Before using the Website, approaching any Sales Channels, or procuring the services of MWL, the User must read and understand this User Agreement. By using any of our services, the User shall be deemed to have accepted this User Agreement as a binding document that governs the User's dealings and transactions with MWL. If the User does not agree with any part of this Agreement, then the User must not avail MWL's services and must not access or approach our Sales Channels.

All rights and liabilities of the User and MWL with respect to any services or product facilitated by MWL shall be restricted to the scope of this User Agreement.

Content

Content

To use the services of Move Wanderlust (MWL), the User must be at least 18 years of age and must possess the legal authority to enter into an agreement and become a User. If you are a minor or are below the age of 18 years, you shall not register as a User of the Website and shall not transact on or use the Website.

If a minor wishes to use or transact on the Website, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parents). We reserve the right to terminate your membership and/or block access to the Website if it is discovered that you are a minor or incompetent to contract according to the law, or if any information pertaining to your age entered at the time of creating an account is false.

Before using the Website, approaching any Sales Channels, or procuring the services of MWL, the User must read and understand this User Agreement. By using any of our services, the User shall be deemed to have accepted this User Agreement as a binding document that governs the User's dealings and transactions with MWL. If the User does not agree with any part of this Agreement, then the User must not avail MWL's services and must not access or approach our Sales Channels.

All rights and liabilities of the User and MWL with respect to any services or product facilitated by MWL shall be restricted to the scope of this User Agreement.

Website

Website

The Website is intended for use by bona fide users for lawful purposes only.

Users shall not distribute, exchange, modify, sell, or transmit anything from the Website, including but not limited to any text, images, audio and video, for any business, commercial, or public purpose without express written permission.

By accessing the Website, users are granted a limited, non-exclusive, non-transferable right to use the Website as permitted by this User Agreement. Users agree not to interrupt or attempt to interrupt the operation of the Website in any way.

Access to certain features of the Website may only be available to registered users. Registration may require users to answer certain questions or provide certain information, which may or may not be personal in nature. Some fields may be mandatory or optional. Users represent and warrant that all information supplied to the Website is true and accurate.

The Website reserves the right, in its sole discretion, to terminate access to the Website and the services offered on it, or any portion thereof, at any time, without notice, for general maintenance or any other reason whatsoever.

The Website will always make its best efforts to ensure that the content on the Website is free of viruses or other malware. However, any data or information downloaded or otherwise obtained through the use of the Website is done entirely at the user's own discretion and risk, and users will be solely responsible for any damage to their computer systems or loss of data that may result from the download of such data or information.

The Website reserves the right to periodically make improvements or changes to the Website at any time without prior notice to users. Users are requested to report any content on the Website that is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive of privacy, abusive, fraudulent, against any religious beliefs, spam, or violative of any applicable law to movewanderlust@gmail.com. Upon receiving such reports, the Website reserves the right to investigate and/or take such action as it deems appropriate.

Users shall not host, display, upload, publish, transmit or share any information on the Website which:

  • Belongs to another person and to which the user does not have any right;

  • Is obscene, pornographic, paedophilic, invasive of another's privacy, including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;

  • Is harmful to a child;

  • Infringes any patent, trademark, copyright, or other proprietary rights;

  • Deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature;

  • Impersonates another person;

  • Threatens the unity, integrity, defence, security or sovereignty of the country, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognizable offence, or prevents investigation of any offence, or is insulting to another nation;

  • Contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of the Website's platform;

  • Violates any law for the time being in force.

PROCEDURE TO REPORT OBJECTIONABLE/INFRINGING CONTENT

Users can report any content on the Website/App that they deem to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive of privacy, abusive, fraudulent, against any religious beliefs, spam, or in violation of any applicable law. If you believe that any content or listings on our website contain objectionable or infringing content, you can fill out and submit the complaint form at movewanderlust@gmail.com. We will strive to review all complete and valid complaints within the prescribed timeframe under applicable law.

The information provided as part of the complaint should clearly identify the violations, including the location of the material on the Website (including the link to the infringing material), proof of ownership of the intellectual property (in case of any IP violations), and contact information. By submitting a complaint, you consent to us sharing the contents of your complaint with necessary third parties, including without limitation the accused parties involved, to determine the respective rights and liabilities against any allegedly illegal content.

We will make commercially reasonable efforts to resolve all content-related complaints within the time period prescribed under applicable law, provided that you provide all relevant information and supporting documentation requested by us to evaluate the complaint, and we act in good faith in the determination of any complaint. We shall not be liable, in any manner whatsoever, for any act or omission of ours pursuant to such complaint, and no such act or omission shall be construed to be an admission of any liability. All of our rights in such matters are fully reserved. We do not provide any guarantee or warranty regarding the outcome of any complaint.

Bookings by Travel Agents

Bookings by Travel Agents

Except with the prior registration with MWL as B2B agents, priority partner or a franchisee, and explicit permission of MWL to use the Website, all travel agents, tour operators, consolidators or aggregators ("Travel Agents") are barred from using this Website for any commercial or resale purpose. If any such bookings are detected, MWL reserves the right, including without limitation, to cancel all such bookings immediately without any notice to such travel agents and also to withhold payments or any refunds thereto. MWL shall not be held liable for any incidental loss or damage that may arise from the bookings made by any person through such Travel Agents. The liability in case of such cancellations shall be solely borne by such Travel Agents.

All discounts and offers mentioned on the Website are applicable only to the User(s) of MWL for legitimate bookings.

Limited Liability of MWL

Limited Liability of MWL

Except with the prior registration with MWL as B2B agents, priority partner or a franchisee, and explicit permission of MWL to use the Website, all travel agents, tour operators, consolidators or aggregators ("Travel Agents") are barred from using this Website for any commercial or resale purpose. If any such bookings are detected, MWL reserves the right, including without limitation, to cancel all such bookings immediately without any notice to such travel agents and also to withhold payments or any refunds thereto. MWL shall not be held liable for any incidental loss or damage that may arise from the bookings made by any person through such Travel Agents. The liability in case of such cancellations shall be solely borne by such Travel Agents.

All discounts and offers mentioned on the Website are applicable only to the User(s) of MWL for legitimate bookings.

Limited Liability of MWL

User's Responsibilities

User's Responsibilities

Users are advised to check the description of the services and products carefully before making a booking. User(s) agree to be bound by all the conditions as contained in booking confirmation or as laid out in the confirmed booking voucher. These conditions are also to be read in consonance with the User Agreement.
If a User intends to make a booking on behalf of another person, it shall be the responsibility of the User to inform such person about the terms of this Agreement, including all rules and restrictions applicable thereto.
The User undertakes to abide by all procedures and guidelines, as modified from time to time, in connection with the use of the services available through MMT. The User further undertakes to comply with all applicable laws, regulations, orders, directions etc. issued by either the Central Government, State Government, District Authorities or any other statutory body empowered to do so w.r.t use of services or for each transaction.
The services are provided on an "as is" and "as available" basis. MMT may change the features or functionality of the services being provided at any time, in its sole discretion, without any prior notice. MMT expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which the User obtains from MMT or through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services.
User also authorizes MMT's representative to contact such user over phone, message and email. This consent shall supersede any preferences set by such User through national customer preference register (NCPR) or any other similar preferences.

Security and Account Related Information

Security and Account Related Information

While registering on the Website, the User will have to choose a password to access that User's account and User shall be solely responsible for maintaining the confidentiality of both the password and the account as well as for all activities on the account. It is the duty of the User to notify MWL immediately in writing of any unauthorized use of their password or account or any other breach of security. MWL will not be liable for any loss that may be incurred by the User as a result of unauthorized use of the password or account, either with or without the User's knowledge. The User shall not use anyone else's account at any time.

User understands that any information that is provided to this Website may be read or intercepted by others due to any breach of security at the User's end.

MWL keeps all the data in relation to credit card, debit card, bank information, etc. secured and in an encrypted form in compliance with the applicable laws and regulations. However, for cases of fraud detection, offering bookings on credit (finance), etc., MWL may at times verify certain information of its Users like their credit score, as and when required.

Additionally, MWL may share your Personal Information in an anonymized and/or aggregated form with a third party that MWL may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, data processing, credit score, and assessing creditworthiness for offering bookings on credit in accordance with the applicable laws.

MWL adopts the best industry standard to secure the information as provided by the User. However, MWL cannot guarantee that there will never be any security breach of its systems which may have an impact on User's information too.

The data of the User as available with MWL may be shared with concerned law enforcement agencies for any lawful or investigation purpose without the consent of the User.

Fees and Payment

Fees and Payment

In addition to the cost of booking as charged by the Service Providers, MWL reserves the right to charge certain fees in the nature of convenience fees or service fees. MWL further reserves the right to alter any and all fees from time to time. Any such additional fees, including fees towards any modifications thereof, will be displayed to the User before confirming the booking or collecting the payment from such User.

In cases of short charging of the booking amount, taxes, statutory fee, convenience fee, etc., owing to any technical error or other reason, MWL shall reserve the right to deduct, charge or claim the balance amount from the User and the User shall pay such balance amount to MWL. In cases where the short charge is claimed prior to the utilization of the booking, MWL will be at liberty to cancel such bookings if the amount is not paid before the utilization date.

Any increase in the price charged by MWL on account of a change in the rate of taxes or imposition of new taxes, levies by the Government shall have to be borne by the User. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law.

In the rare circumstance of a booking not getting confirmed for any reason whatsoever, MWL will process the refund of the booking amount paid by the User and intimate the User about the same. MWL is not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions. Any applicable refund will be processed as per the defined policies of the service provider and MWL as the case may be.

The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the service, as per the applicable laws.

The User agrees and understands that all payments shall only be made to bank accounts of MWL. MWL or its agents, representatives, or employees shall never ask a customer to transfer money to any private account or to an account not held in the name of MWL. The User agrees that if that user transfers any amount against any booking or transaction to any bank account that is not legitimately held by MWL or to any personal account of any person, MWL shall not be held liable for the same. User shall not hold any right to recover from MWL any amount which is transferred by the User to any third party.

The User will not share his personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords, etc. with any person including the agents, employees, or representatives of MWL. The User shall immediately inform MWL if such details are demanded by any of its agents' employees or representatives. MWL shall not be liable for any loss that the User incurs for sharing the aforesaid details.

Refunds, if any, on canceled bookings will always be processed to the respective account or the banking instrument (credit card, wallet, etc.) from which payment was made for that booking.

Booking(s) made by the User through MWL are subject to the applicable cancellation policy as set out on the booking page or as communicated to the customers in writing.

MWL provides various modes of making payments on the Website for transacting, like UPI, Credit/Debit Cards of various banks, Net Banking facility of all major banks, MWL and third party Wallets, Gift Cards, EMI, and more.

Usage of the Mobile Number, Communication Details of the User by MWL

Usage of the Mobile Number, Communication Details of the User by MWL

MWL will send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change, or any such other information relevant for the transaction or booking made by the User, via SMS, internet-based messaging applications like WhatsApp, voice call, e-mail, or any other alternate communication detail provided by the User at the time of booking.

MWL may also contact the User through the modes mentioned above for any pending or failed bookings, to know the preference of the User for concluding the booking, and also to help the User for the same.

The User hereby unconditionally consents that such communications via SMS, internet-based messaging applications like WhatsApp, voice call, email, or any other mode by MWL are:

  • upon the request and authorization of the User;

  • 'transactional' and not an 'unsolicited commercial communication' as per the guidelines of Telecom Regulatory Authority of India (TRAI), and

  • in compliance with the relevant guidelines of TRAI or such other authority in India and abroad.

The User will indemnify MWL against all types of losses and damages incurred by MWL due to any action taken by TRAI, Access Providers (as per TRAI regulations), or any other authority due to any erroneous complaint raised by the User on MWL with respect to the communications mentioned above or due to a wrong number or email ID being provided by the User for any reason whatsoever.

Insurance

Insurance

Unless explicitly provided by MWL in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation of the User. In no case shall MWL accept any claims arising out of such scenarios.

Insurance, if any provided as a part of the service or product by MWL shall be as per the terms and conditions of the third-party insurance company. MWL merely acts as a facilitator in connecting the User with the insurance company. The User shall contact the insurance company directly for any claims or disputes. MWL shall not be held liable in case of partial acceptance or denial of the claims by the insurance company.

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